jlkk Privacy Policy

1. Overview & Data Controller

This Privacy Policy is issued by jlkk (referred to in this document as "jlkk," "we," "us," or "our"). jlkk operates the online gaming platform accessible at jlkk.net and is the data controller responsible for the personal data of players and visitors who use the platform.

jlkk is committed to handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. Where jlkk's operations intersect with PAGCOR regulatory requirements, data processing activities also comply with applicable PAGCOR directives.

This Privacy Policy applies to all personal data collected through: the jlkk website and mobile platform; the account registration and verification process; deposits, withdrawals, and payment transactions; customer support interactions via live chat or email; and any promotional or loyalty program participation. By registering for a jlkk account or using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

2.1 Data You Provide Directly

When you register for a jlkk account, use the platform, or contact our support team, you provide us with personal data including but not limited to the following:

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify the 21+ age requirement);
• Residential address, including barangay, city or municipality, and province;
• Email address and mobile number;
• Username and encrypted password;
• Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys ID) submitted during KYC verification;
• Payment method details, including GCash or PayMaya mobile numbers and bank account information for BPI, BDO, or Metrobank withdrawals;
• Communications sent to jlkk via live chat, email, or any other support channel.

2.2 Data Collected Automatically

When you access jlkk, certain technical data is collected automatically by our systems, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Pages visited, time spent on each page, and navigation paths within jlkk;
• Game session data, including games played, wagers placed, and session duration;
• Login timestamps and frequency of platform access;
• Referral source (how you arrived at jlkk).

2.3 Data from Third Parties

jlkk may receive personal data about you from third-party sources in limited circumstances, including: payment processors such as GCash and PayMaya for transaction verification purposes; identity verification service providers used to assist with KYC compliance; and fraud prevention and anti-money laundering screening services. Data received from third parties is handled in accordance with this Privacy Policy and applicable law.

3. How jlkk Uses Your Personal Data

jlkk processes your personal data only where there is a lawful basis for doing so under the Philippine Data Privacy Act of 2012. The primary lawful bases jlkk relies on are: performance of a contract (operating your account and providing gaming services); compliance with a legal obligation (KYC, AML, and PAGCOR regulatory requirements); legitimate interests (fraud prevention, platform security, and service improvement); and your consent (marketing communications, where applicable).

3.1 Account Management & Service Delivery

jlkk uses your personal data to register and maintain your account, verify your identity and age (21+ requirement), process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, provide access to games including slots, bingo, and live casino, and deliver customer support through our 24/7 live chat service.

3.2 Legal & Regulatory Compliance

jlkk is required by law and by PAGCOR regulations to collect and retain certain personal data for anti-money laundering (AML) compliance, know-your-customer (KYC) verification, responsible gaming monitoring, and reporting obligations to relevant Philippine regulatory authorities. This processing is mandatory and cannot be opted out of while you hold an active jlkk account.

3.3 Fraud Prevention & Security

jlkk uses technical and usage data to detect and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct as defined in the jlkk Terms & Conditions. This includes automated monitoring of account activity and, where necessary, manual review by our security team.

3.4 Platform Improvement

Aggregated and anonymized usage data helps jlkk understand how players interact with the platform, which games are most popular among Filipino players in cities like Manila, Cebu, Davao, and Quezon City, and where the user experience can be improved. This analysis does not identify individual players.

3.5 Marketing Communications

With your consent, jlkk may send you promotional emails or SMS messages about new games, bonuses, and special offers. You may withdraw your consent and opt out of marketing communications at any time through your account settings or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Sharing Your Personal Data

4.1 Service Providers

jlkk shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank) for transaction processing; identity verification and KYC service providers; game software providers who supply the games available on jlkk; cloud hosting and infrastructure providers; and customer support platform providers. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to jlkk.

4.2 Regulatory & Law Enforcement Authorities

jlkk may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. jlkk will notify you of such disclosures where legally permitted to do so.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jlkk's business, your personal data may be transferred to the acquiring entity as part of that transaction. jlkk will provide reasonable notice of any such transfer and ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this policy.

4.4 Cross-Border Data Transfers

Some of jlkk's service providers may be located outside the Philippines. Where personal data is transferred internationally, jlkk ensures that appropriate safeguards are in place in accordance with the requirements of the Philippine Data Privacy Act and NPC guidelines, including contractual data protection clauses with the receiving party.

5. Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit jlkk. They help the platform remember your preferences, keep you logged in during a session, and collect usage data that helps jlkk improve the player experience. jlkk also uses similar technologies such as web beacons and local storage for comparable purposes.

5.2 Types of Cookies Used by jlkk

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and game display options to provide a more personalized experience.
• Analytics Cookies: Collect anonymized data about how players navigate jlkk, which pages are visited most frequently, and where players encounter issues. This data is used solely to improve the platform.
• Marketing Cookies: Used only with your consent to track the effectiveness of jlkk's promotional campaigns. These do not share your data with external advertisers.

5.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlkk platform, including your ability to stay logged in or access certain features. Strictly necessary cookies cannot be disabled as they are essential to platform operation.

6. Data Security

jlkk's security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jlkk servers;
• Encryption of sensitive data at rest, including payment method details and identity documents;
• Role-based access controls ensuring that only authorized jlkk personnel can access personal data, and only to the extent necessary for their role;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Multi-factor authentication requirements for internal systems that process personal data;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

While jlkk takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jlkk account credentials. If you suspect that your account has been compromised, contact jlkk support immediately via live chat.

7. Data Retention

jlkk retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements;
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, as required by anti-money laundering regulations;
• KYC verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later;
• Customer support communications: Retained for three (3) years from the date of the interaction;
• Technical and usage data: Retained for up to two (2) years for analytics and security purposes, after which it is anonymized or deleted;
• Marketing consent records: Retained for the duration of your account and for one (1) year following opt-out, to demonstrate compliance with consent requirements.

When personal data is no longer required, jlkk securely deletes or anonymizes it in accordance with our data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

8. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlkk. To exercise any of these rights, contact jlkk's Data Protection Officer via live chat or at the email address provided in Section 11 of this policy. jlkk will respond to all verified requests within fifteen (15) business days.

Please note that certain rights are subject to limitations where jlkk is required to retain or process data to comply with legal obligations, including PAGCOR and AMLC requirements. jlkk will inform you of any such limitations when responding to your request.

9. Minors & Age Restriction

If jlkk becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any funds deposited will be returned to the originating payment method after verification. If you believe that a minor has registered on jlkk, please contact our support team immediately via live chat so that we can take prompt action.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. jlkk supports responsible gaming and takes its obligations regarding the protection of minors seriously.

10. Changes to This Privacy Policy

jlkk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jlkk will notify registered players by email to their registered address and by a prominent notice on the jlkk platform at least fourteen (14) days before the changes take effect.

The effective date at the top of this Privacy Policy indicates when the current version came into force. We encourage you to review this policy periodically to stay informed about how jlkk protects your personal data. Your continued use of jlkk following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes.

Previous versions of this Privacy Policy are available upon request by contacting jlkk's Data Protection Officer.

11. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or jlkk's handling of your personal data, please contact jlkk's Data Protection Officer through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the jlkk platform — the fastest way to reach our team;
• Email: [email protected] — please note this address is displayed as plain text for reference only and is not a clickable link;
• Subject line: Please include "Data Privacy Request" in your subject line to ensure your message is routed to the Data Protection Officer promptly.

jlkk will acknowledge receipt of your request within three (3) business days and provide a substantive response within fifteen (15) business days. Where a request is complex or involves a large volume of data, jlkk may extend this period by a further fifteen (15) business days, with prior notice to you.

If you are not satisfied with jlkk's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about the NPC's complaint process is available on the NPC's official website.